Technical Services

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Application Support

Full application support with hardware and software solutions to optimise your processes and workflows, with our global partners knowledge database for the latest in application-specific support information, including: assay design and development, instrument settings, protocols, data interpretation, tips, scientific overviews, product selection, technical literature, video tutorials, FAQs and troubleshooting and more to answer any questions or queries that your experiments and workflows may bring.

Method Development & Optimisation Support

Here at Scienze we have great experience and understanding of a wide variety of applications. Sometimes we need to call on our global partners to utilize their skills and R&D labs to do sample or assay development and optimisation for us, working in partnership to give you the highest level of available expertise and confidence to ensure the utmost from your samples.

Instrumentation & Assay Technical Support

Scienze offers custom service plans for all our instruments, these are as unique as your research and processes, and can provide tailor made packages for your specific requirements as well as our three standard support plans.

When it comes to instrumentation no one likes surprises. Work with us to cushion your instruments from both everyday wear and tear as well as safeguard it from any mechanical faults which may occur. Scienze offers a variety of service levels to ensure that you get the optimum performance and longevity from your instruments year after year, no matter how great the usage.

Instrumentation & Software Integration

Want to link databases together in one central location using one software? Or make your workflow better by integrating two instruments? Talk to us, we have the expertise and know-how to consolidate your laboratory services as well as provide custom application services, integration solutions and new automation technology development to make your lab work more efficiently and effectively for you.

Instr800

Instrumentation Support Services

Our services are carried about by factory trained and qualified specialists throughout New Zealand to be able to best provide you with fast, local service. Let us assist you in finding the plan that best suits your needs:

Advantage Support Plan

The Advantage Support plan offers the ultimate coverage.

This plan includes:

All repair parts, labor, and travel costs

One preventative maintenance (PM) visit per year

One IQ/OQ service (performed at the same time as the PM)

Unlimited phone support for technical & applications issues

Unlimited remote support

15% discount on consumable parts purchased*

*Consumable parts vary per instrument.

Full Support Plan

The Full Support plan offers excellent coverage at a very reasonable cost to ensure your instrument is always in optimum running condition.

This plan includes:

All repair parts, labor, and travel costs

One Preventative Maintenance (PM) visit per year

Discounted IQ/OQ service (performed at the same time as the PM)

Unlimited phone support for technical & applications issues

Unlimited remote support

10% discount on consumable parts purchased*

*Consumable parts vary per instrument.

Basic Support Plan

The Basic Support plan offers more economical coverage and is recommended as a minimal plan if there are budget constraints to consider.

This plan includes:

All Preventative Maintenance (PM) parts, labor, and travel costs

One Preventative Maintenance (PM) visit per year

Four hours of remote support

5% discount on consumable parts purchased*

*Consumable parts vary per instrument.

Instrumentation Support Services

Our services are carried about by factory trained and qualified specialists throughout New Zealand to be able to best provide you with fast, local service. Let us assist you in finding the plan that best suits your needs:

Advantage Support Plan

The Advantage Support plan offers the ultimate coverage.

This plan includes:

All repair parts and labor.

One preventative maintenance (PM) visit per year

One IQ/OQ service (performed at the same time as the PM)

Unlimited phone support for technical & applications issues

Unlimited remote support

15% discount on consumable parts purchased**

*Does not include the cost of travel.
**Consumable parts vary per instrument.

Full Support Plan

The Full Support plan offers excellent coverage at a very reasonable cost to ensure your instrument is always in optimum running condition.

This plan includes:

All repair parts and labor

One Preventative Maintenance (PM) visit per year

Discounted IQ/OQ service (performed at the same time as the PM)

Unlimited phone support for technical & applications issues

Unlimited remote support

10% discount on consumable parts purchased**

*Does not include the cost of travel.
**Consumable parts vary per instrument.

Basic Support Plan

The Basic Support plan offers more economical coverage and is recommended as a minimal plan if there are budget constraints to consider.

This plan includes:

All Preventative Maintenance (PM) parts and labor

One Preventative Maintenance (PM) visit per year

Four hours of remote support

5% discount on consumable parts purchased*

*Consumable parts vary per instrument.

Need more information / Questions?

Need more information / Questions?

Please contact us by phone or email:

Freephone 0800 724 633

info@scienze.nz

Or use the contact form below:

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